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1. What is Smart Choice?

Smart Choice will be a group of programs and services, implemented over time, that use data provided by our upgraded smart meters. Smart Choice will help you better track and manage your utility usage as well as allow The City of Edmond to provide enhanced services and programs to you.

2. What is a smart meter?

Smart meters record your water and energy usage the same as our previous meters do. However, unlike our previous meters that require manual monthly readings, your smart meter will now transmit your utility usage to the City daily. This will make your usage data more accessible to both you and the utility.

The meters use a low-powered radio to send your usage readings to the City of Edmond electric and water offices through a secure mesh network. This data is then processed and validated so you can see your previous days’ hourly usage, as well as long-term historical data. The meters will also notify us if there is an issue so we can better serve you.

3. How will smart meters benefit customers?

In conjunction with a new web portal, launching in the fall of 2022, this enhanced technology will allow you to access the previous days’ hourly usage for your water and electric service. Additionally, historical hourly usage will be available to view and graph. Various tools will help you track, compare, and monitor your usage so you can better control your utilities. In time, we will be offering additional programs and services under the Smart Choice program.

4. How will smart meters benefit the City of Edmond?

The upgrade to smart meters will help the City of Edmond’s electric and water systems make better use of the current infrastructure serving you and will better predict new infrastructure needs, reducing upfront costs while also meeting long-term service needs. Additionally, through the various alerts and alarms generated by the meters, we can serve you better by reacting to service issues more quickly.

5. When will I get my smart meter?

Starting in June 2022, the installation of smart meters will be done in segments over 18 months to 2 years. Approximately 2 to 4 weeks prior to your scheduled installation date, you will be sent a notification letter with detailed information about the installation process.

6. Will my bill look different?

Your utility bill will still look the same. Through the web portal, launching in the fall of 2022, you will be able to access your previous day’s usage readings and other detailed information about your bill.

7. What are we doing to protect customer information?

The City of Edmond has always worked diligently to ensure the safety of customer data. First, the meters do not collect, store, or transmit personally identifiable information. Second, the mesh network used to transmit the data is a secure and encrypted network. Next, once received by the City, the data is processed and stored on secure servers. Finally, the City does not release any water or electric data without the customer’s written permission.

8. Does the City of Edmond know what personal device is using water or power?

While smart meters will inform the customer and the City of Edmond utilities of hourly consumption data, they cannot and do not identify which specific device in your property that using water or energy. The detailed consumption history is to help you monitor the devices you may be using and their impact on your bill. It also provides a way for the City of Edmond to better manage our electric and water systems, as well as engineer and plan for future system improvements.

9. Didn’t see an answer you were looking for?

Please call our Utility Customer Service Department at (405) 359-4541 or email smartchoice@edmondok.gov