Why did Edmond change ground ambulance service providers?

A change was made to make sure consistent response, at levels necessary to ensure the highest quality of service to the community, is being met. Over a period of nearly 3 years, for a variety of reasons, EMSA was not in compliance with the target minimum response times for both Priority 1 and Priority 2 emergency calls. This caused extended waits for patient transports, and that, in turn, impacted the availability of Edmond Fire personnel, both EMS and Fire Suppression. Our residents and visitors deserve the highest quality and fastest service we can provide, and that includes a timely response when it’s time to get an ambulance to a patient.

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1. What ambulance service does Edmond have?
2. What is included with the City’s $3 per month AMR ambulance service program?
3. Why did Edmond change ground ambulance service providers?
4. Do I live in the City of Edmond?
5. If I am already enrolled in the monthly $3 ground ambulance transport program on my Edmond utility bill, will I automatically be enrolled for AMR service starting in January 2024?
6. What is the cost of getting a subscription with AMR?
7. When can I enroll with AMR and receive ground ambulance service?
8. How do I get a membership for ground ambulance service with AMR?
9. What does it cost if I’m transported by an ambulance?
10. Can I be denied ambulance transport if I did not elect to purchase a subscription to AMR?
11. How can I reduce the cost of ground ambulance transport?
12. If I have a membership, who is covered?
13. Is Medicaid different than Medicare for ground ambulance coverage?
14. What constitutes an emergency transport?
15. What constitutes a non-emergency transport?
16. If I opt out but later change my mind, can I resume participation?
17. If I opt out, will I have to opt-out every year?
18. I pay the AMR fee at my home, but my spouse lives in a nursing home. Do they need a separate membership?
19. I pay for utilities at my two rent homes, in addition to my residence. How can my renters receive benefits?
20. I live at an apartment complex. How do I opt in?
21. I own/operate a nursing home/assisted living facility. What does this mean for us?
22. If I work and live in two different ambulance service provider areas, for example Edmond and OKC, will my $3 water bill membership cover me in both areas?
23. What about people who don't have insurance?
24. I live outside of Edmond but receive an Edmond utility bill. What does this mean for me?
25. If my ambulance service provider is unable to respond to my emergency and calls for mutual aid from another ambulance service provider, could I get a bill from the provider that transported me?
26. If I am in the City of Edmond and have a EMSA membership, can I request EMSA to transport me instead of AMR?
27. When the City of Edmond transitions to AMR, will I get an EMSAcare subscription refund if I live in Edmond but am a “direct subscriber"?
28. If I don’t live within the City of Edmond or the City of Oklahoma City, can I purchase a membership with AMR or EMSA?
29. What does it cost if I call 9-1-1?
30. What does it cost for Fire and/or Police to respond to my emergency in Edmond?
31. If I have a question about services I did not see listed here, who do I contact?