How does Edmond Electric handle increased calls during major outages?
During normal working hours, calls are taken by office staff until the numbers of call takers is exceeded by the number of calls coming in. Then the Interactive Voice Response (IVR) starts taking calls. After normal working hours, the IVR has the capability of managing 46 incoming calls at one time. It takes approximately 15-20 seconds to enter the outage information if you have either your phone number or account information available while reporting the outage.

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1. Where does Edmond Electric get its power supply?
2. What do I do to report my outage or downed power line?
3. What if a powerline falls in my yard?
4. What if someone in the home has special medical problems or is on life-sustaining medical equipment?
5. What is "partial power"?
6. Who fixes service connections to my house if they are damaged?
7. How does Edmond Electric handle increased calls during major outages?
8. What are common causes of power outages?
9. After priority customers are restored, how does Edmond Electric decide whose power to restore next?
10. What causes my lights to go dim unexpectedly?
11. Why do I see Edmond Electric vehicles leave my neighborhood without restoring service to the area?
12. Why do some customers have power and their neighbors don't?
13. Why is it hard for Edmond Electric to say how long it will take to get power restored?