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To report outages or downed wires call (405) 359-4655. Please do not dial 9-1-1 for outage information or to report power outages. Or report a power outage online here.
We have several convenient ways to pay your bill. See all of our payment options here.
The fee to initiate service is $25. The fee to transfer services is $50.00 ($25.00 per service address). Service orders are completed on the next business day. Visit the Utility Fee Schedule page to learn more.
Yes, visit the Sustainability Page to find energy-saving tips here.
Edmond utility customers who participate in the ambulance service program get up to two (2) emergency transports per household per year at no charge. An emergency transport occurs any time AMR transports you to a hospital emergency room for urgent, unscheduled treatment of an unforeseen medical condition. The cost of any AMR transport that is not an emergency – which is a medical transport that does not have a hospital emergency room as the destination – or is beyond that limit of two (2) emergency transports per household per year is not covered under the City’s ambulance service program. AMR has established a headquarters here in Edmond and will provide up to 5 ambulances dedicated to Edmond during peak hours and at least 2 during off-peak hours.
More information can be viewed here.
Yes, we do have a program that will allow you to pay approximately the same amount each month. This plan is a rolling 12-month average that levels out the higher bills that occur during months of high electricity and water use. Residential customers who have been at the same address for the previous 12 months and have a $0 balance can enroll by completing the form here.
Utility Customer Service Meter Readers physically read your meter(s) on a schedule date each month. If you want to know the meter reading schedule for your home or business, please contact Utility Customer Service at firstname.lastname@example.org or call (405) 359-4541. For information on how to read your own meter,
You will want to check your water valves to assure that they are in the open position. Following the check of your water valves and you still have no water, please contact Utility Customer Service at email@example.com or call (405) 359-4541.
Office hours are Monday - Thursday, 7:30 a.m. to 5:30 p.m., and Friday, 7:30 a.m. to 11:30 a.m. During this time if you need to speak with a Utility Customer Service Representative you can call (405) 359-4541 or email firstname.lastname@example.org
All Edmond utility services are provided at very competitive rates and in compliance with all State and Federal standards. View Rate Sheet.
You can always use City-Coded trash bags for the occasional extra trash load but if you find your trash cart is overflowing each week it might be less expensive to request an additional trash cart(s) for $7.00 each month per cart, if available. Contact Utility Customer Service at email@example.com or call (405) 359-4541 for assistance.
You can find out when your solid waste is collected by entering your address here. This Address Locator will tell you when your solid waste and recycling are collected as well as provide a link to a printable recycling calendar.
You can find out when your recycling is collected by entering your address here. This Address Locator will tell you when your solid waste and recycling are collected as well as provide a link to a printable recycling calendar.
Please visit our Flush Meters webpage for more information.
Yes. However, flush meters do not have a standard water hose connection. For more information, including rates and deposit amounts, please visit our Flush Meters webpage.