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1. When or why do I have to elevate an appliance?

You must elevate the ignition source of the appliance a minimum of 18" above the floor surface when it is located in a hazardous location such as a residential garage floor area

2. Why is the replacement for my heating and air units costing me, the homeowner, so much?

We do not regulate the industry when it comes to pricing of the installation. This is an agreement reached by contract between the homeowner and the installer. If a homeowner feels that the price is too high, they can always shop around to find a price they are comfortable with prior to signing a contract. For their safety and protection the homeowner should always check to make sure the installer has a current license with both the State of Oklahoma and the City of Edmond. We also recommend checking with The Better Business Bureau for installer history.

3. When is my contractor required to pull a permit?

A permit is not required for normal servicing of an appliance. It is required for replacing an appliance and it's associated equipment except for small, miscellaneous parts. The homeowner should also verify that the installer has pulled a permit prior to commencing any work that requires a permit. The only EXCEPTION to this is EMERGENCY REPAIRS. When repairs are performed in an emergency situation, the permit must be pulled the next business day.